Returns & Exchanges

NOTE: NO EXCHANGE OR REFUND ON CLEARANCE OFFERS. NO RETURNS ON CLEARANCE OR SALE ITEMS.

Please note all items being returned must be in original condition, unworn, swing tags attached, hygiene label intact and returned within 30 DAYS of purchase with the TOGS return and exchanges form which comes within your order or alternatively can be downloaded here:  Download Returns Form

HOW TO RETURN/EXCHANGE FOR FREE

1. Complete your TOGS return/exchanges form which came with your original order or can be downloaded and printed here

2. All returns/exchanges are FREE on full price items, simply email [email protected], in your email please provide your order number which can be found on your invoice or order confirmation email, your full name and phone number.  Once we have received and processed your email we will email you a return postage sticker for you to print and attached to your parcel. 

3. Pack all your items and secure your return label to the package to post. Once all packed simply take to an New Zealand Post Office.  

4. Once we have received your return or exchange please allow up to 5 business days for it to be processed. You will receive a confirmation email from us to let you know your refund or exchange has been processed and provide new tracking details at that time. Please allow up to 3 working days for your refund to appear in your account.

Note: Refunds will only be refunded back to the original payment source.

TOGS happily cover the cost of delivering your new product if you have requested an exchange in the first instance. Any subsequent exchanges will incur delivery charges.

FAULTY ITEMS

If you believe your goods to be faulty or not as described, please contact TOGS directly at [email protected]

TOGS RETAIL STORE PURCHASES 

If you have made a purchase in a TOGS Retail Store all exchanges/refunds need to be done in a TOGS retail store and cannot be done via the above process. If you cannot return to a TOGS retail store please email [email protected]